Customer Service Excellence for HR Professionals and Administrators

Customer Service Excellence for HR Professionals  and Administrators
Starts from:Tue, October 4, 2016 1:30PM - 2:00PM
Campus Location

111 Piccadilly,Manchester,United Kingdom

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Course Feature
  • Course Code CS3
  • Duration 2 Days
  • Course Type Short Courses
  • Classes Days Weekdays
  • Campus UK
  • Price $1995
Class Description

Managing customers well is a big challenge for businesses. Organizations need to deliver excellent products and outstanding customer service to keep customers happy, satisfied and loyal to their business. 

However, we should not neglect our internal customers – our colleagues, peers and supervisors in the organization. Internal Customers are equally important to the business and should be served with the same service level to that of external customers.
This workshop is for Human Resource professionals and Administrators who serve internal as well as external customers. 
  •   HR Professionals who want to understand more about the topic and improve their technique in this area so they can help the leaders and managers within their organization. It also can be used as a train the trainer course.
  •   HR & Non HR assistants, admin assistants, junior supervisors, officers and executives in support roles handling general administrative matters, who are either new to the organization or need to refresh customer service skills
  •   Total Customer Service Experience
  •   Challenges & Issues on Customer Service
  •   Managing External Customers
  •   Be a “Customer Service Star” – Delivering Outstanding Customer Service
  •   Managing Internal Customers
  •   Turning complaints into opportunities
  •   Conflict Resolution & Negotiation
  •   Implementing Service Quality Circles in the Organization
  •   Improve the Total Customer Service Experience
  •   Satisfy, Delight & Retain External Customers
  •   Enhance Emotional Intelligence (EQ)
  •   Improve People Skills to Manage Internal Customers
  •   Achieve Better Team Spirit & Relations among staff
KIATA’s programmes are interactive and practical giving participants a mixture of learning through discussion, exercises, role play and plenty time to practice learnings. Analysed and designed by our Design Team keeping in mind the present trends and competencies on Global Level.
  •   All invites are carefully selected to offer a great experience with likeminded professionals
  •   KIATA welcomes the private sector, public sector, local government, non- governmental organizations
  •   KIATA’s trainings offers you the flexibility to choose the course you need, at the time you need, in the location you need
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